Reputation Management System

Turn Customer Feedback Into a Stronger Reputation

Aboova asks for ratings, identifies happy customers, requests public reviews and catches poor experiences early so your team can make them right.

What it does

S5 turns completed customer experiences into clear next actions — helping happy customers share their experience while routing unhappy customers toward recovery.

1. 1
   Ask

   Request a simple 1–5 rating while the customer experience is still fresh.
2. 2
   Reach

   Use WhatsApp first, with SMS and Email fallbacks where needed.
3. 3
   Classify

   Interpret the customer's rating and route the response into the right path.
4. 4
   Review

   Invite satisfied customers to leave a public review through your approved review link.
5. 5
   Recover

   Identify poor experiences early and hand them off for personal follow-up.
6. 6
   Strengthen

   Build more trust, protect your reputation and improve customer experience over time.

What's included

• Automated Rating Requests
• 1–5 Rating Classification
• WhatsApp Rating Ask
• SMS Rating Ask
• Email Rating Ask
• Rating Follow-Up
• No-Response Tracking
• Public Review Requests
• Review Link Delivery
• Positive Rating Routing
• Negative Experience Detection
• Make-It-Right Follow-Up
• Customer Care Escalation
• Reputation Outcome Tags
• Multi-Channel Fallback

What you give us, or set up first

If Aboova sets it up (We Build It Around Your Business — $997, one-time payment): Aboova installs, configures, personalizes, tests and activates the complete S5 system for you.

1. 1
   Purchase S5 + DFY

   Choose the fully implemented package.
2. 2
   Book Activation Call

   We learn your business, review platforms, customer journey and reputation goals.
3. 3
   We Transform It to Your Brand

   We configure and personalize the complete system to your business — rating requests, review links, messages, escalation rules and workflows — then test and activate it, ready to operate.

Not just installed. Configured, tested and ready to protect your reputation.

If you set it up yourself (Install It Yourself — $497, one-time payment): Get the complete prebuilt Reputation Management System and install it in your account.