Customers get answers before they get frustrated.
Voice and chat support guides customers step-by-step through questions and tasks, helping them complete what they came to do without waiting for a human agent.
Trigger to outcome, run by the workforce.
- Trigger
A customer has a question or a task to complete
- AI teammate
Sona guides them step-by-step by voice or chat
- System actions
The customer completes the task inside the CRM — no human agent required
- Outcome
Answers before frustration — the customer gets it done
Sona helps by voice or chat, whichever the customer prefers.
Customers are walked through questions and tasks to completion.
Work gets done inside the CRM without waiting for a human agent.
Natural back-and-forth that resolves the request.
The install journey.
- 1Install
We connect your support surfaces — voice and chat — to Aboova.
- 2Configure
The tasks and questions Sona can resolve are configured for your CRM.
- 3Train
Sona learns your product, processes, and support tone.
- 4Test
We run live test support sessions by voice and chat.
- 5Go live
Sona starts guiding customers through questions and tasks.
- 6Ongoing optimization
Coverage is expanded as new questions and tasks come up.
What does the Customer Support System do?
It provides conversational customer support by voice and chat, guiding customers step-by-step through questions and tasks until they complete what they came to do — without waiting for a human agent.
Which AI teammate runs it?
Sona, your Customer Success teammate. Sona supports customers by voice and chat and walks them through tasks inside the CRM.
Does it replace my support team?
Sona handles step-by-step questions and tasks so customers get answers before they get frustrated; your team is freed for the work that genuinely needs a person.
Which plans include it?
The Customer Support System is available in AI Intelligence and Enterprise. Compare plans on the pricing page.
Do I need to staff it myself?
No. Aboova installs the system once and the AI workforce runs it continuously — no added headcount to keep it running.
Every customer answered, on every channel.
Old leads wake up as new revenue.
Your calendar fills without constant chasing.
Happy customers become reviews that build trust.
Clean data keeps every system running.
You always know what to do next.
Ready to put this system to work?
What operators say.
Real reviews from real operators.